The best way for you to get support is the easiest, give us a call! Whether it's you who calls or a parent get in touch with us and we'll be able to tell you what happens next. Here's our office number, we're open from 9am to 5pm Monday to Thursday, and 9am to 1pm on Fridays.

Or text us on:

Text your name and phone number/email address to 07508 074748 and a Visyon Worker will contact you to explore how we can help.


Please note this is a text service only. We cannot guarantee that Voicemail messages will be listened to.


Visyon will attempt to call you back within 2 working days of your text.


After we have called you back, we will delete your details from our phone. Information about you will only be stored on our database if we make contact with you.


Please see Client Privacy Policy for further details on what information we keep and how we look after your information.

This service is not suitable if a young person is in immediate or imminent risk to themselves or others.


For urgent mental health support please call your local 24/7 Mental Health Helpline –

Cheshire 0800 145 6485, or Staffordshire 0800 0 328 728


You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance.

Following a growing number of referrals over the past few months and the impact this has been having on our waiting lists, the Trustees and management team have decided that the current average waiting time for clients is unacceptable. 


The Board of Trustees of Visyon has taken the extremely difficult decision to temporarily close our waiting list. This will only apply to “One-to-One” sessions from 8 September 2021.  We are committed to supporting children, young people & their families and Our Open Access initial contact service, group and webinar provision is still available, so please do still get in touch if you need help with your mental health.


This difficult decision was taken because the impact of the Coronavirus pandemic has led to increasing numbers of children and young people in Cheshire East seeking support for mental health issues, and the complexity of support they need. We have faced significantly increased demand over the past 12 months, with over 230 children & young people presenting with additional risk factors in the past six months – double the amount in previous years. 


We are doing everything we can to actively manage and reduce waiting lists and offer as much support as possible to children and young people who are facing mental health challenges.  We are working closely with our funding partners - the Cheshire Clinical Commissioning Group and Cheshire East Local Authority, and Cheshire & Wirral Partnership - to ensure that every young person who needs support can still access help from a variety of sources.  We continue to work on external bids to secure additional funding for our wider services. We are hoping this will enable us to reduce the waiting list time to below four months for all areas speedily and we hope to reopen the waiting list as soon as possible. We will provide further updates on this situation as soon as possible.

In the meantime, if you have any concerns about your mental health, or would like information regarding local services and how you can access help, please contact the Visyon Initial Contact Team on 01260 290000.


We offer our service across Cheshire East. We have 2 bases located across these areas, our largest being in Congleton. Our other base is located in Crewe.


We work with children and young people aged 11+ in Cheshire East. We also offer support for parents in Cheshire East who have children under the age of 11.

Here's how we could help: