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Visyon was founded by members of the community, and we need your support in order to continue helping local children and young people. That’s why we love to keep you posted with info about our work, how your support has made a difference and the ways you can support us in the future.

 

We love keeping in touch with our supporters by email. We are a small team and this is the most cost-effective way for us to communicate with you. Emails might contain news about the work that Visyon is doing, and about children and young people’s mental health; and invitations for you to support Visyon by backing our campaigns, telling other people what we do, or helping us to raise funds. We email our supporters approximately once a week. There is more information on how we use and store your data further down this page.

 

You do not have to provide us with your postal address or telephone number below, but if you do we might use it occasionally if we have any queries or have a special invitation or thank you to send you by post.

 

If you’d like us to keep in touch with you in this way, please fill out the form below.

 

Visyon is a mental health charity that supports local children and young people when they need it most. One of our key aims is to create a safe place where children and young people can go to when they need help working out what’s troubling them, and what they can do about it.

 

Safety is really important to Visyon, and, as one of our valued supporters, that extends to keeping your personal information safe. We value our supporters and are committed to protecting your privacy, and any personal information you give us.

 

This page, together with our Cookies Statement, will let you know exactly how we use and protect the personal data of our supporters, and website users. Please note that this page does not relate to the personal data of our clients. Data we collect and store relating to Visyon’s clients is subject to different legal obligations. There is information about how we collect and store data relating to clients here.

 

If you have any questions about anything relating to Visyon’s use of data, or would like us to stop storing your data, please contact us by emailing administration@visyon.org.uk, by phoning 01260 290000, or by writing to Visyon, Fellowship House, Park Road, Congleton, Cheshire, CW12 1DP.

What information do we collect?


Personal information is any information that can be used to identify you. So, for example, if you donate money, request services or products, or become involved in our campaigns, we may collect and process the personal information that you’ve provided. We may also collect information from you when you report a problem with our website or if you complete a survey which we use for research and feedback purposes. This personal information may include your name, email address, postal address, telephone or mobile number, financial details, UK tax payer information (for Gift Aid), records of responses to campaigns, as well as how you came to find us. We may also collect details of your visits to our website, for example your location data, other sites you’ve visited and the resources that you access. We use this information to analyse and improve our marketing, and never to identify individuals. To understand how we use information about the communications devices you use, such as IP address (the location of the computer on the internet) and cookies, please see our Cookies Statement.




Keeping your information up to date


To make sure we always have the most up-to-date information about how to contact you, we may also, from time to time, update your records to reflect any changes to your personal information. This information may come directly from you, or it may come from a third party that we consider is legitimate and trustworthy and in circumstances where it is appropriate and where you will have had a clear expectation that your details would be passed on for this purpose.




How do we use cookies?


Our website is hosted by Wix and they use your cookies to give you a more personalised experience online. It helps them to create a more effective website that reflects your needs. At Visyon, we use information collected through cookies to analyse and improve our marketing. Through cookies we collect and record information about how you use our site by collecting your IP address (in simple terms that just means a number that identifies a specific computer or other internet device), but these cookie files and IP addresses will never be used by Visyon to identify you as an individual.

By continuing to use our site, you agree to our use of cookies. For more information on cookie files and IP addresses read our Cookies Statement. This page also includes instructions on how to disable cookies if you don’t want them to be used.




How do we use your personal information?


There are broadly six ways that we may use your personal information, all to help us provide the most relevant and personalised service for you:

1. To provide you with information or support (such as with fundraising or campaigning activities), services or products you’ve requested or which we feel may interest you. But this will only happen when you’ve consented to us contacting you.

2. To analyse and improve the services offered on our websites. This means we can provide you with the most user-friendly navigation experience we can.

3. To use your IP addresses to identify relevant information. This may include information such as your approximate location. It also helps us to block disruptive use or establish information like the number of visits to the website from different countries.

4. To make our marketing campaigns more targeted and relevant to potential supporters.

5. To process personal information for the purposes of customer analysis and, where you have consented to us doing so, direct marketing. We may process your information to help us with our activities and to provide you with the most relevant information.

6. To process personal information and/or provide this to a third party for the purposes of profiling and understanding who visits our site. This could be analysing demographics to inform campaign and marketing strategies. For example: we might use your location to target emailed information about a project in the Staffordshire Moorlands area to supporters who live there; or we might use a supporter’s previous interaction with Visyon for targeting purposes, eg someone who has previously attended the pub quiz might be prioritised for communications about future pub quizzes.

Targeting:
We may also add information to supporters’ personal information to help us with our targeting. Such information would not be personally identifiable or specific to you, but rather would give an indication of the type of supporter you are.

These activities may also involve profiling. However, you have the right to object to the use of your personal information for profiling. For information on how to exercise these rights, please see the section on ‘Your Rights’ below.

If you do not want us to use your data for direct marketing purposes please contact us. Please see "How we will contact you" below.




How long will we keep your personal information?


Visyon always have your best interests at heart and your personal information will not be retained by us for longer than necessary in relation to the purposes for which it was originally collected, or for which it was further processed, subject to certain legal obligations mentioned below.

We will retain personal data in accordance with our data retention policy, set out below. We review our data retention periods for personal information on a regular basis.

We hold personal information relating to:

  • Donations you’ve made to us - for 7 years since the date of your last donation
  • Legacy donations - if you indicate that you’d like to leave us a legacy gift we will retain personal data until 7 years after the legacy is received
  • Entering raffles and competitions - for 5 years
  • Campaigning on our behalf - for 3 years since you last campaigned with us
  • Purchasing services, like training, support services or venue hire - for 3 years
  • Subscribing to a newsletter - you can unsubscribe at any time, and we will check that you are happy with your subscription at least once every 7 years

We are legally required to hold some personal information to fulfil statutory obligations, for example the collection of Gift Aid or to support certain financial transactions.

We will also hold information about your details so that we can respect your preferences for being contacted by us.

The law allows you to withdraw your consent to any particular usage of your data at any time without needing to specify a reason. You can withdraw your consent by emailing administration@visyon.org.uk, by phoning 01260 290000, or by writing to Visyon, Fellowship House, Park Road, Congleton, Cheshire CW12 1DP.




How will we contact you?


Visyon was founded by members of the community, and we need your support in order to continue helping local children and young people. That’s why we love to keep you posted with news about our work, how your support has made a difference and the variety of exciting ways you can support us in the future.

However, we will not contact you again if you ask us not to. This can relate to all communications with you from Visyon or to certain campaigns or channels of communication. You can contact us to change your contact preferences by emailing administration@visyon.org.uk, by phoning 01260 290000, or by writing to Visyon, Fellowship House, Park Road, Congleton, Cheshire CW12 1DP.

We will only contact you to send you information about how you can support Visyon by email, post or phone if you have given us your prior permission, and we will only contact you via these channels for the purposes that you have agreed to.




Making our communications relevant to you


We want to ensure that we provide you with information that is relevant to you. In order to do this, we may need to analyse the information we hold on you for supporter analysis and data quality purposes. This analysis will help us to ensure that you only receive targeted and relevant communication. This ensures we can spend our charitable donations effectively to obtain the biggest impact for local children and young people. Additionally, as our data is captured from various different sources (e.g. donation, through our website, campaign data), for data quality purposes we will analyse your data to ensure we do not have multiple versions of information on the same person on our database.




Sharing your information with third parties - keeping your information safe


We will not rent or sell your personal information to other organisations for use by them in any way, including in their own direct marketing activities.

Visyon uses some third party organisations to process and/or store the data we collect. We use these third parties in order to ensure that the data is processed and stored safely and securely. For instance, we process some online donations through Charity Checkout, and we store supporter data using a Salesforce database. Also, it is good practice for us to get our accounts audited annually by a professional auditing company. To do this, they need to see the data we hold on the donations we have received.

In such cases, we disclose only the personal data necessary to deliver that service. Visyon has taken steps to ensure that all third party data processors are also safe and secure, and that they comply with the General Data Processing Regulations in force from May 25th 2018.

We may disclose your personal information to third parties if we are legally obliged to; or in order to enforce or apply our terms of use for this website or other agreements; or to protect the rights, property or safety of Visyon, our donors or others. This includes exchanging information with other companies and organisations for the purposes of fraud detection and protection.




How do we handle your direct debit or credit card information?


Visyon ensures that debit or credit card information is collected securely. This is why we use specialist third party organisations to process payments (including Charity Checkout, JustGiving, Virgin Giving Money, BTMyDonate, Square). We do not collect or store any credit or debit card data on our own systems.




How to best protect yourself and your personal information


To protect yourself when sending us sensitive information, please ensure that you use devices running supported operating systems that are regularly updated, and incorporate some form of malware protection, for example, running anti-virus software. Only connect your devices to networks that you trust.

Where we have given you (or where you have chosen) a password which enables you to access certain parts our website, you are responsible for keeping the password confidential. You agree not to share that password.




Following links to third-party websites


Visyon’s website and resources may include links to, or signpost you to, other websites, not owned or managed by Visyon. Whilst we try our best to only direct people to reputable websites we cannot be held responsible for the privacy of data collected by sites not managed by Visyon, nor can we accept responsibility or liability for those policies. For this reason you should consult the privacy policy on any external website you link to before you submit any data to those websites.




Posting or sending inappropriate content


If you post or send any content that we believe to be inappropriate or content in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.




Posting or sending content that you do not own


We have the right to disclose your identity to any third party claiming to own any content that you posted.




Where do we store your information?


The personal information collected from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by individuals operating outside the EEA who work for us or working on our behalf. This includes staff engaged in, among other things, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to this transfer, storing and processing at a location outside the European Economic Area.

Visyon has taken all steps reasonably necessary to make sure that your data is treated securely and in accordance with this privacy policy. We have done our best to protect your personal data, and ensured that it will be held in compliance with European data protection regulations.

Unfortunately, the transmission of information via the Internet is never 100% secure and we cannot guarantee the security of your data transmitted to our website. This means any such transmission is at your own risk.

In cases where we use external websites provided by other organisations such as Twitter, YouTube or Facebook, then we would ask you to consult their privacy policies.




Your rights


If you wish to exercise any of your rights, as listed below please email us at administration@visyon.org.uk or write to Visyon, Fellowship House, Park Road, Congleton, Cheshire CW12 1DP

  1. Access to your personal information;
  2. Objection to processing of your personal information;
  3. Objection to profiling;
  4. Restriction of processing of your personal information;
  5. Your personal data portability;
  6. Rectification of your personal information; and
  7. Erasure of your personal information

If you make a request relating to any of the rights listed above, we will consider each request in accordance with all applicable data protection laws and regulations. No administration fee will be charged for considering and/or complying with such a request unless the request is deemed to be excessive in nature.

Upon successful verification of your identity you are entitled to obtain the following information about your own personal information:

  1. The purposes of the collection, processing, use and storage of your personal data.
  2. The source(s) of the personal information, if it was not obtained from you.
  3. The categories of personal data stored about you.
  4. The recipients or categories of recipients to whom your personal data has been or may be transmitted, along with the location of those recipients.
  5. The envisaged period of storage for your personal data or the rationale for determining the storage period.
  6. The use of any profiling

You can make the above request by emailing us at administration@visyon.org.uk or writing to Visyon, Fellowship House, Park Road, Congleton, Cheshire CW12 1DP.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.




Updates or changes to the privacy policy


We reserve the right to make changes to this Privacy Policy. Each time you visit this site you should check this Privacy Policy to check that no changes have been made to any sections that are important to you. Where appropriate, any changes will be notified to you by email.




Complaints


If you have any questions or concerns about this privacy policy and our privacy practices or if you wish to file a complaint, please contact by emailing us at administration@visyon.org.uk, or writing to Visyon, Fellowship House, Park Road, Congleton, Cheshire CW12 1DP, or phoning 01260 290000.

You have the right to lodge a complaint with the Information Commissioners Office (ICO) if you believe your data has been processed in a way that does not comply with the GDPR. You can do so by calling the ICO helpline on 0303 123 1113 or via their website.

Data protection officer

You can contact Visyon’s Data Protection Officer by emailing administration@visyon.org.uk, or writing to Visyon, Fellowship House, Park Road, Congleton, Cheshire CW12 1DP, or phoning 01260 290000.





Fellowship House, Park Road, Congleton, Cheshire, CW12 1DP

email: enquiries@visyon.org.uk     |     phone: 01260 290000

© 2018 Visyon Ltd     |     Registered Charity Number 1107951

Visyon is a charity that supports the emotional health

of children, young people and their families.

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